Customer Portal

What Is the Customer Portal?

The customer portal is a tool for you to monitor how much water you use. You can see usage information monthly, daily, or hourly. The portal also allows you to set up alerts if water is flowing outside of specific hours or alerts when you have exceeded a specific volume of water. To use the portal you must create an account. The information on this page will help you to get started and learn how to use the portal.

How to Create an Account

Visit the portal website and click “Create an Account”. You will use your email address and a password (You choose your password) to get started. Follow the prompts to complete the account activation and verify your information.

Tools Available on the Portal

The customer portal has great water management tools available to help you:

See your total allocation for your parcel
See your total consumption; hourly, daily, monthly or annual
Set up leak alerts
Set up consumption alerts
See how your consumption compares to what you need for your irrigated area

The graphs, charts, and alert tools will help you understand your water use, spot unusual activity early, avoid waste, eliminate potential early shutoff, and manage your water better

How To Set Alerts

When logged into your portal account, navigate to the alerts or notifications tab. From here, you can choose how to receive alert notifications (email or text) and set alerts for high usage, leaks, and consumption as a percent of allocation.

How Much Water Do I Have for My Lot?

Your total volume is called an allocation. This total can be viewed directly on your portal dashboard. Monitor your consumption regularly to ensure that you stay with your allocation.

How to Manage Communication Settings

When logged into your portal, you can go into settings and change communication preferences (text or email). You can also update your contact information, helping the District to be able to communicate with you if needed.

How do I know if I Have a Leak?

While logged into the portal, as you look at consumption you can identify a leak or stuck valve if you see continuous water flow when your irrigation system should be off. Using the hourly data chart helps you know when water is moving through the meter compared to your irrigation schedule. We encourage you to check your system regularly for leaks or other potential problems.